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Configure Order Details Message Template Components

Learn how to configure order details message template components while adding or editing message template in WhatsApp business account. This guide covers essential steps to ensure a smooth setup.

This feature is only available for businesses located in India that have an active payment gateway through Razorpay, PayU, or Zaakpay.

Header

In a Order-Status Message Template, you can have following types of header:

  • Text Header: Add a text-based header to your message.
  • Image Header: Include an image to visually enhance your header.

Text

  1. Choose Type of Header:
    In the components editor, select Text as the type of header below the Header heading.

  2. Enter Header Text:
    Input your desired header text in the field below the header type field. The header text can be up to 60 characters long. You can include one variable, which allows for personalization. If you add a variable, be sure to provide a sample value for review.

    For example, you might use "Hello {{1}}." When sending, replace {{1}} with the client's name for a familiar touch.

Note: Markdown formatting is not supported in the header text.

Image

  1. Choose Type of Header:
    In the components editor, select Image as the type of header below the Header heading.
  2. Choose Media Type:
    Click on the image icon below the header type field.

Body

The body of the message is required and can be up to 1024 characters long. It supports Markdown formatting, allowing you to enhance your text with styles like bold, italics, and line through text. You can also include multiple variables for personalization; just be sure to provide sample values for these variables for review.

For example, you might write: "Hello {{1}}, your order {{2}} has been shipped!" When sending, replace {{1}} with the client's name and {{2}} with the order number.

Footer

The footer of the message is optional and can be up to 60 characters long. Please note that it does not support Markdown formatting or variables. Use this space for additional information or a closing statement, such as "Thank you for your business!".