Privacy Policy

At SmartCarePlus ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

By using SmartCarePlus, you agree to the terms of this Privacy Policy.

Information We Collect

We collect various types of information to provide and improve our services. This includes:

Personal Information

• Name: To identify users and provide personalized services.
• Email Address: To communicate important updates, including account notifications.
• Phone Number: To send alerts and reminders related to healthcare services.

Health-Related Information

• Medical Records: Details about your health, medical history, prescriptions, and appointments, which help manage your healthcare effectively.
• Appointment Information: Information about scheduled healthcare appointments.

How We Use Your Information

The information we collect is used for the following purposes:

• Providing Healthcare Services: To manage and deliver services such as appointment scheduling, reminders, and medical record keeping.
• Communication: To send timely notifications regarding your health status, upcoming appointments, and other important updates.
• Service Improvement: To refine our platform, enhance your user experience, and introduce new features.
• Legal Compliance: To meet our legal and regulatory obligations and ensure we operate within the law.

Data Sharing and Disclosure

We do not share your personal information with third parties, except in the following cases:

• Service Providers: We may share your information with trusted third-party vendors who help operate our platform, including cloud storage providers and healthcare partners.
• Legal Obligations: We may disclose your data if required by law, to comply with legal processes, or to protect the rights and safety of our users.

We ensure that any third-party providers adhere to strict privacy standards to protect your personal data.

Data Security

We take security seriously and employ industry-standard measures to safeguard your information from unauthorized access, use, alteration, or destruction:

• Encryption: Data is encrypted both during transmission and while stored.
• Access Controls: We implement role-based access controls to restrict access to sensitive data to only authorized personnel.

While we employ rigorous security measures, please understand that no method of electronic data transmission or storage is completely secure. We cannot guarantee absolute data security but strive to minimize risks.

Your Data Rights

You have the following rights with respect to your personal data:

• Access: You may request to access the personal data we hold about you.
• Correction: You may request corrections if your data is inaccurate or incomplete.
• Deletion: You may request deletion of your personal data in accordance with applicable laws.
• Opt-Out: You may opt out of receiving promotional emails or notifications by adjusting your account preferences.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal requirements. When the data is no longer needed, we will securely delete or anonymize it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, or for operational, legal, or regulatory reasons. Any significant changes will be communicated by updating the "Effective Date" at the top of this document.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: support@whatsdiscuss.in
• WhatsApp: +91 93103 25556

We are committed to addressing any queries or concerns you may have about the privacy of your data.