Privacy Policy

At WhatsDiscuss ("we", "us", or "our"), we are dedicated to protecting your privacy and maintaining the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data you provide when using our platform. By accessing or using our services, you acknowledge and consent to the practices described in this Privacy Policy.

Introduction

WhatsDiscuss is a platform designed to enhance communication and facilitate interactions for small, medium, and large businesses. We value your privacy and are committed to complying with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR), Indian Data Protection Laws, and other relevant privacy regulations. Our goal is to ensure that you understand how we process and manage your personal information.

Categories of Data Collected

To provide you with a seamless experience on WhatsDiscuss, we collect certain information directly from you, as well as automatically through your use of our platform. The data we collect is essential for us to offer you our services and ensure the proper functioning of our platform.

1. Personal Information

The following personal details are collected during the registration process:

• Name: This is provided by you during the sign-up process and used to personalize your experience on the platform.
• Phone Number: Your phone number is also collected during registration to authenticate your identity and link your account to your WhatsApp.

2. Technical and Usage Data

We automatically collect certain data when you interact with our platform:

• Device Information: This includes details about the device you're using, such as the device type, operating system, and browser version. This data is collected to improve the platform's performance and may be used for future analytics to optimize your user experience.

Note: We do not collect IP Address or Log Data for general usage or analytics purposes. The only technical information we collect is related to device performance.

3. Media and Content Data

When you send messages, share files, or engage with content through WhatsDiscuss, the following media may be temporarily stored:

• Messages: The content of your communication sent or received through WhatsDiscuss.
• Media Files: Pictures, videos, and other files shared through the platform.Note: All media files are deleted automatically after 30 days to protect your privacy.

Data Usage

The data we collect is utilized for the following purposes:

• Authentication: To verify your identity and ensure secure access to your WhatsDiscuss account.
• Service Delivery: To provide and enhance the core features of WhatsDiscuss, such as messaging, account management, and integration with third-party services.
• Personalization: To offer a customized experience based on your preferences and usage patterns.
• Security: To monitor and prevent unauthorized access or fraudulent activity.
• Communication: To send you important updates, notifications, and alerts related to your account or our services.

Data Retention

We retain your personal data for as long as you remain an active user of WhatsDiscuss. Once you disconnect or close your account, we may retain your data for a period necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Media Files Retention

Media sent via chats (e.g., images, videos) are only stored for 30 days from the date they are shared. After this period, all media files are automatically deleted from our servers to ensure that we minimize the amount of personally identifiable data retained.

Third-Party Integrations

We work with several trusted third-party service providers to enhance your experience on WhatsDiscuss. These providers help us manage certain aspects of the service, such as billing, data storage, and communication. The integration of these third parties is essential for the functionality of the platform and is subject to their own privacy policies.

1. YCloud (For WhatsApp Billing)

WhatsDiscuss partners with YCloud for managing your WhatsApp billing. YCloud processes and stores all messages sent and received through WhatsDiscuss as part of its billing service.

• YCloud uses this information for the purpose of providing billing reports and managing transactions.
• We ensure that YCloud complies with industry-standard data protection measures and privacy laws.

2. Business Facebook (For WhatsApp Business Integration)

WhatsDiscuss uses Business Facebook to manage your WhatsApp Business settings and configurations. The following data is saved and managed within Business Facebook:

• WhatsApp Profiles: Your business profile details, including business name, description, contact details, and business hours.
• Message Templates: Pre-approved message templates used for customer interactions on WhatsApp.
• WhatsApp Flows: Automated conversation workflows used for customer service and engagement.
• Catalog: Information about products or services offered by your business, which may include descriptions, prices, and images.
• Inventory: The list of items and stock available for sale, updated by you as necessary.
• Payment Configurations: Payment settings and configuration data used for transactions on WhatsApp.

By using WhatsDiscuss, you acknowledge that these details are stored within Business Facebook. You should review their privacy policy to understand how they handle your information.

Access to Data

As a user of WhatsDiscuss, you have the right to access, modify, or delete your data at any time. This includes personal data like your name, phone number, and any content you’ve shared (except for messages that are part of the entire client record).

Important: Individual messages cannot be deleted separately. If you wish to remove a specific message, you must delete the entire client record to ensure consistency and security across the system.

Security Measures

We take the security of your data very seriously and employ various technical and organizational measures to protect it from unauthorized access, loss, or alteration. These measures include:

• Encryption: All data is encrypted during transmission between your device and our servers to prevent unauthorized interception.
• Access Controls: We implement strict access control policies to ensure that only authorized personnel have access to your data.
• Secure Servers: Your data is stored on secure servers hosted in a Virtual Private Server (VPS) purchased through Hostinger. These servers are protected by firewalls and other security protocols.
• Regular Security Audits: We perform regular security audits and penetration tests to identify and address vulnerabilities.
• Two-Factor Authentication (2FA): For added security, we recommend enabling two-factor authentication on your WhatsDiscuss account to protect it from unauthorized access.

Data Handling Location

All data collected and processed by WhatsDiscuss is stored in a Virtual Private Server (VPS) purchased through Hostinger, which is located in India.
We ensure that all data storage and management practices comply with applicable data protection laws in India and provide adequate safeguards for your personal information.

Breach Notification

In the rare event that user data is accidentally deleted or compromised, we are committed to promptly notifying you about the breach.

• Notification Method: If your data is affected by a breach, we will send you an immediate WhatsApp message to inform you.
• Steps to Take: We will provide guidance on how to protect your account and mitigate any potential risks.

Children’s Privacy

WhatsDiscuss is intended for use by Small, Medium, and Large Businesses.

• Age Restriction: We do not specifically ask for the age of users when they register. However, due to the nature of the platform, it is not intended for use by individuals under the age of 18.
• If we discover that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information.

International Businesses

If you are accessing WhatsDiscuss from outside India, please be aware that your data may be transferred to, processed, and stored in India. By using our services, you consent to the transfer of your data to India and agree to the handling of your information in accordance with this Privacy Policy.

User Rights

As a WhatsDiscuss user, you are entitled to the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can correct any inaccurate or incomplete data.
• Right to Deletion: You can request the deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: You can request to restrict the processing of your data in certain circumstances.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Withdraw Consent: If you have provided consent for specific processing activities, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at support@whatsdiscuss.in.

Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations.

• Notification of Updates: We will notify you of any significant updates or changes to this policy through WhatsApp messages or by posting an updated version on this page.
• We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: support@whatsdiscuss.in
• WhatsApp: +91 93103 25556

We are committed to addressing any queries or concerns you may have about the privacy of your data.