Overview

SmartAcademy offers a powerful WhatsApp Service that allows guardians to manage their child’s academic information and communicate with school staff directly through WhatsApp. This service provides a convenient way to access key details such as student profiles, timetables, attendance reports, fee inquiries, teacher contacts, leave applications, and more, all through a simple and intuitive interface.

Key Features

1. Student Profile Management
   If there are multiple students registered under the same WhatsApp number, guardians can choose the appropriate student profile before proceeding with any other actions. This ensures that the service is personalized to the right student.

2. Access Student Details
   Guardians can view essential details about their ward, including:

   • Personal Information: Name, Date of Birth, Gender, Address, WhatsApp Number
   • Class Information: Class & Section, Roll Number
   • Parent/Guardian Details: Mother's Name, Phone Number, Occupation; Father's Name, Phone Number, Occupation; Other Guardian Details (if applicable)
   • Admission Information: Admission Number, Admission Date

   If any updates are required to this information, guardians will have the option to connect directly with the class teacher or receptionist (based on school configuration).

3. Timetable Access
   Guardians can receive the timetable for their ward’s class and section in an image format. The timetable includes the schedule from Monday to Saturday, displaying the subjects along with the names of the respective teachers.

4. Attendance Report
   Guardians can view the attendance report for their ward by selecting the desired month and year. The attendance details for the selected period are sent as an image, providing a clear record of the student's attendance.

5. Fee Information
   While fee details are not yet integrated into the SmartAcademy service, guardians can easily access the contact details of the school accountant to obtain the required fee information.

6. Connect with Teacher
   Guardians can connect with teachers directly through WhatsApp. The service provides a list of teachers, along with their subjects and the class teacher’s information. After selecting a teacher, guardians will receive the teacher's contact details, and the teacher will be notified of the connection request.

7. Contact Class Coordinator
   Guardians can easily get in touch with the class coordinator. By choosing this option, guardians will receive the coordinator's contact details for further communication.

8. Apply for Leave
   Guardians can apply for leave for their ward with the following types available:

   • Half-Day Leave: Guardians can specify which half of the day the student will be absent and whether a guardian will pick up the student. If a guardian is picking up the student, additional details such as Guardian Name, Phone Number, Pickup Time, and Guardian’s Photo for verification are required.
   • Full-Day Leave: Guardians will need to provide the date of the leave.
   • Expanded Leave: Guardians must specify both the start and end dates for the leave.

   A reason for leave is required in all cases. After submitting the request, the guardian will receive a confirmation along with the leave application number.

9. Submit Complaints
   Guardians can submit complaints regarding any staff member. The process includes:

   • Staff Selection: Guardians choose the staff member they wish to complain about.
   • Complaint Details: Guardians provide the reason for the complaint.
   • Attachments: Up to 5 photos can be attached to the complaint (optional, but helpful for context).

   Once submitted, the guardian will receive a complaint confirmation with a unique complaint number.

10. Attendance and Homework Notifications

    • Attendance Status: The class teacher can send attendance status directly to the student's WhatsApp number (to the guardian or parent), allowing real-time updates on attendance.
    • Homework Notifications: Teachers who have access to the class can send homework directly to the student's WhatsApp number (to the guardian or parent).

How it Works

• Easy Access: All the features are accessible via WhatsApp, making it easy for guardians to interact with the school system at their convenience.
• Instant Updates: Guardians receive timely updates and responses directly in WhatsApp, streamlining communication and ensuring that no detail is missed.
• Efficient Communication: The service simplifies communication between guardians and school staff, reducing the need for phone calls or emails, and improving the overall experience for both parties.

Benefits

• Convenience: Guardians can manage their child’s academic information anytime, anywhere, directly from their smartphone through WhatsApp.
• Efficiency: By using WhatsApp as the communication channel, SmartAcademy ensures a fast and seamless experience for guardians and school staff alike.
• Real-Time Support: Whether it’s attending to academic queries or addressing concerns, the service offers real-time responses, helping to resolve issues quickly.

Pricing

The charge for using SmartAcademy WhatsApp Service is ₹0.11861 per student per conversation. This means sending attendance updates, homework, or other relevant information will be covered under a single charge. School will only be billed once per conversation, ensuring an affordable and transparent pricing model.

With SmartAcademy WhatsApp Service, guardians have all the tools they need to stay informed and engaged in their ward’s education, while enjoying the simplicity and familiarity of WhatsApp as the communication platform.