Agents

Collaborate with Your Team

With the Agents feature, you can effortlessly collaborate with your team members to manage customer interactions more effectively. This functionality allows you to share conversations and configure automated transfers at specific points in the chatbot interactions, ensuring a seamless handover process.

Key Features

• Seamless Conversation Sharing: Easily share ongoing conversations with your team members, allowing for collaborative management of customer interactions. This feature ensures that no customer query goes unanswered and promotes a unified approach to customer service.
• Automated Transfers: Set up automated transfers within the chatbot to ensure that conversations are handed over to the appropriate team member at critical points. This streamlines the customer experience and ensures that inquiries are handled by the most suitable agent.
• Granular Permissions Management: Administrators have comprehensive control over agent access, enabling them to assign specific permissions. Define which agents can access particular chatbots, interact with specific flows, and manage other essential access controls.

Benefits

• Improved Customer Service: By enabling agents to collaborate and share conversations, you enhance the overall customer service experience. Customers will receive quicker responses and more comprehensive support.
• Operational Efficiency: The ability to automate transfers and manage permissions effectively streamlines your operations, allowing your team to focus on providing excellent service rather than navigating complex workflows.
• Security and Control: With the ability to set specific access permissions, you can maintain a secure environment for managing customer interactions while ensuring that your team can work efficiently.

Conclusion

The Agents feature empowers your team to collaborate effectively while managing customer interactions. With tools for conversation sharing, automated transfers, and granular permissions, you can enhance your operational efficiency and improve customer satisfaction. Start leveraging the Agents feature today to transform how your team collaborates and interacts with customers!